Common Questions

What kind of care is provided in the home setting?

VNA_021710_050Home health services provide an array of skilled care by nurses and therapists. Often a person receives home health care after discharge from a hospital or rehabilitation facility or after a visit to the physician. There are many disease management programs that enable us to care for people in the home as an alternative to having to go into an inpatient facility. Most often, patients would rather receive care in their own homes so what we provide has become indispensable. Some of the services we provide are wound and skin management, medication management, IV administration, cardiac assessment and management, post-surgical care and programs that address neurological diseases. Home health care has truly become hospital care provided at home.

Who pays for home care and hospice services?

Medicare and Medicaid, and other insurance companies reimburse for home care and Hospice services. If there is no payer for services, VNA of Middlesex-East does not refuse care to individuals based on inability to pay.

What is hospice care?

Hospice is a special concept of care designed to provide comfort and support to patients and their families when a life-limiting illness no longer responds to cure-oriented treatments. Hospice care neither prolongs life nor hastens death. Hospice staff and volunteers offer a specialized knowledge of medical care, including pain and symptom management, as well as spiritual, emotional and bereavement care.

I hear the phrase “palliative care” so often. What is it?

Palliative care is specialized medical care for people with serious illnesses and focuses on providing patients with relief from the symptoms, pain, and stresses of a serious illness—whatever the diagnosis. The goal is to improve quality of life for both the patient and the family. Palliative care is appropriate at any age and at any stage in a serious illness and can be provided along with curative treatment.

How can I be certain I will receive quality care from VNA of Middlesex-East?

VNA of Middlesex-East has a rigorous Performance Improvement Program that ensures that we maintain the highest standard of care. We solicit feedback on patient satisfaction through surveys and participate in Medicare and Medicaid program’s Outcome Based Quality Improvement which can be assessed on the government website www.medicare.gov/HHCompare.

Why should I choose VNA of Middlesex-East for my home care provider?

VNA of Middlesex-East care consistently rates above average on government mandated clinical care outcomes and patient satisfaction. We have a very low rate of our patients returning to the hospital; this is owing to the excellence of our hands-on treatment, exceptional clinical assessment and medical management, as well as practical patient/family education. These factors assist patients to maximize their quality of life and enhance wellness, not simply treat illness.