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Common Questions
- Why would a person need home health care services instead of going to a hospital?
- Home health services provide an array of skilled care by nurses and therapists. Often a person receives home health care after discharge from a hospital or rehabilitation facility or after a visit to the physician. We care for people in the home when hospital care is no longer necessary or as an alternative to having to go into an inpatient facility. Most often, patients would rather receive care in their own homes, whether it is wound care, medication management, IV administration or cardiac assessment.
- Who pays for home care and hospice services?
- Medicare and Medicaid, managed care organizations and other insurance companies, pay for home care and hospice services. If there is no payer for services, VNA of Middlesex-East does not refuse to service individuals based on inability to pay.
- What exactly is hospice care?
- Hospice is care designed to provide comfort and support to patients and their families when a life-limiting illness no longer responds to cure-oriented treatments. Hospice care neither prolongs life nor hastens death. The Hospice team offers a specialized knowledge of medical care, including pain and symptom management, as well as spiritual, emotional and bereavement care.
- How can I be certain I will receive quality care from VNA of Middlesex-East?
- VNA of Middlesex-East has a rigorous Performance Improvement Program that ensures the highest standard of care is delivered. We solicit feedback on patient satisfaction through surveys and participate in Medicare and Medicaid program's Outcome Based Quality Improvement which can be assessed on the government website www.medicare.gov/HHCompare.
- Why should I choose VNA of Middlesex-East & Visiting Nurse Hospice?
- VNA of Middlesex-East care consistently rates above average on government mandated outcomes and patient surveys. We have been named as one of the top 5% home care providers in the country by Outcome Concept Systems (OCS) annually since 2003. This review selects Medicare-certified agencies whose performances are among the highest in the nation. The areas measured are quality of care, and improvement and financial performance.
VNA of Middlesex-East is also one of only three agencies nationwide to achieve recognition for high performance on all seven Medicare mandated patient outcome measures. Our re-hospitalization rate is the lowest in Massachusetts at 15%, meaning we have fewer patients returning to the hospital or emergency room for care.
To learn more about what sets us apart from other home care agencies click here.
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VNA of Middlesex- East's current re-hospitalization rate is the lowest in Massachusetts at 15%, meaning fewer of our patients return to the hospital or seek emergency room treatment.
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